Customer Experience Management Professional
hace 2 semanas
Establish a reputation as an exceptional Customer Experience Management Professional at Horatio, where success is built on purpose, growth, and meaningful impact. Our team's excellence creates an environment where individuals become part of our family, with their success being our top priority.
About UsWe're not just hiring – we're building a family that thrives on excellence. Join us in creating a culture where people can grow, develop, and make a real difference.
Job SummaryThe ideal candidate will have 3+ years of experience as a Supervisor or Team Lead, with a proven track record of process improvement, project management, and customer service expertise. They will excel in managing multiple channels, including chat, social media, and CRM platforms.
Key Responsibilities:- Coordinate the Customer Service Team to ensure seamless operations.
- Provide direct customer support, resolve escalations, and evaluate team members' performance.
- Support process improvement initiatives and train new hires to enhance team capabilities.
- Excellent written English skills (near-native level) are essential for this role.
- Ambitious customer support professionals with phone support experience are preferred.
- Advanced proficiency in G-Suite/MS-Office and knowledge of sales metrics are required.
- Ability to identify and mitigate potential risks within the team.
- Strong relationships builder with employees and partners.
- Passionate about sharing knowledge and helping others.
We provide a competitive salary range of $65,000 - $85,000 annually, depending on experience, plus opportunities for growth and development. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.
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