Customer Service and Experience Specialist

hace 6 días


Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

About TaskUs:

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, the company serves clients in various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. With a presence in twelve countries, including the Philippines, India, and the United States, TaskUs offers a unique work environment that fosters growth and opportunities for its employees.

At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Additionally, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. This includes opportunities for advancement, training, and development to help you achieve your goals and aspirations.

Job Description:

  • You will receive inbound and/or place outbound calls as part of our customer service team.
  • Provide accurate and timely responses for inquiries coming through email and live chat support channels.
  • Ensure good customer satisfaction and experience by handling all calls professionally based on our Quality Guidelines.

Requirements:

  • Advanced English level with strong verbal and written communication and comprehension skills.
  • Full-time availability, with a minimum of 44 hours per week.
  • Livability in Cali, Palmira, Yumbo, or Jamundí.

Estimated Salary Range: $15-$20 per hour

Benefits:

  • Prepaid medicine 100% for you, 50% for two members of your family.
  • Dental plan.
  • Life insurance.
  • Wellness programs.
  • People 1st culture.
  • Two days off per week.
  • Birthday leave.
  • Competitive salary + bonuses.
  • Growth opportunities.
  • Door-to-door transportation in limited hours.

How We Partner To Protect You: TaskUs prioritizes your safety and security during the application process. We do not solicit money from applicants nor require any form of payment to proceed with your application. Be sure to communicate only with authorized recruiters of TaskUs.

DEI: Inclusivity and diversity are core values at TaskUs. We welcome applicants from different backgrounds, demographics, and circumstances. If you need reasonable accommodations in any part of the hiring process, please let us know.



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