User Experience Specialist for Fiber Internet Services

hace 3 días


Cali, Valle del Cauca, Colombia Adcomm-Mdu A tiempo completo

About Adcomm MDU

Adcomm MDU Services, LLC (AMS) is a rapidly growing company that provides fiber and wireless networks to multi-tenant residential and commercial customers nationwide. The company's state-of-the-art infrastructure enables it to deliver guaranteed-speed internet, managed Wi-Fi, and video services under the Celerity brand.

Our Team

We have a team with decades of experience operating in both residential and commercial segments of the video markets. This expertise has led to established relationships with major video providers and streaming platforms.

Job Overview

We are seeking a highly motivated and customer-centric User Experience Specialist to join our team in Cali. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth.

Responsibilities

  • Record and process confidential customer information, including payments and account creation.
  • Handle assigned calls and provide support for service operations.
  • Respond promptly to customer inquiries and proactively resolve complaints.
  • Demonstrate in-depth product knowledge to offer effective customer support.
  • Process orders, forms, requests, and maintain accurate records of customer interactions.
  • Contact potential customers via phone and email, utilizing CRM tools for follow-ups.
  • Conduct Cross-Selling and Up-Selling to maximize sales opportunities.
  • Report weekly on sales goals, objectives, and achievements.
  • Attend training sessions to stay updated on new products and service offerings.
  • Proactively inform customers about new products, services, and company policies.

Requirements

  • Previous experience in customer service and/or sales roles is preferred.
  • Advanced English Level (C1).
  • Empathetic and customer-focused mindset.
  • Detail-oriented with excellent organizational skills.
  • Proficiency in using CRM systems and other relevant software.
  • Willingness to adapt to a fast-paced and dynamic work environment.

Salary Range

$60,000 - $80,000 per year, based on experience and qualifications.



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