Customer Experience Specialist
hace 1 mes
About TaskUs: As a leading provider of outsourced digital services, TaskUs is dedicated to delivering exceptional customer experiences for top technology companies. With a strong focus on innovation and employee well-being, we have grown our global workforce to over 45,000 employees across 23 locations in 12 countries.
Job Overview: We are seeking a highly skilled Bilingual Customer Support Representative to join our team in Cali, Colombia. As a key member of our support team, you will be responsible for providing timely and accurate responses to customer inquiries via phone, email, and live chat channels.
Key Responsibilities:
- Provide excellent customer service and resolve issues in a professional and timely manner
- Respond to customer inquiries via phone, email, and live chat channels
- Meet or exceed quality metrics and client expectations
Requirements:
- Advanced English language proficiency (verbal and written)
- Full-time availability (44 hours/week)
- Live in the south of Cali, Jamundi, Puerto Tejada area
What We Offer:
- Competitive salary: $420-$520 USD per week
- Prepaid medicine coverage (100% for employee, 50% for 2 family members)
- Dental plan
- Life insurance
- Wellness programs
- People 1st culture
- 2 days off per week
- Birthday leave
- Door-to-door transportation in limited hours
We Are an Equal Opportunities Employer: TaskUs is committed to providing equal access to opportunities for all applicants and employees. If you require reasonable accommodations during the hiring process, please let us know.
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