Customer Experience Specialist

hace 1 mes


Cali, Valle del Cauca, Colombia Taskus A tiempo completo

About TaskUs: As a leading provider of outsourced digital services, TaskUs is dedicated to delivering exceptional customer experiences for top technology companies. With a strong focus on innovation and employee well-being, we have grown our global workforce to over 45,000 employees across 23 locations in 12 countries.

Job Overview: We are seeking a highly skilled Bilingual Customer Support Representative to join our team in Cali, Colombia. As a key member of our support team, you will be responsible for providing timely and accurate responses to customer inquiries via phone, email, and live chat channels.

Key Responsibilities:

  • Provide excellent customer service and resolve issues in a professional and timely manner
  • Respond to customer inquiries via phone, email, and live chat channels
  • Meet or exceed quality metrics and client expectations

Requirements:

  • Advanced English language proficiency (verbal and written)
  • Full-time availability (44 hours/week)
  • Live in the south of Cali, Jamundi, Puerto Tejada area

What We Offer:

  • Competitive salary: $420-$520 USD per week
  • Prepaid medicine coverage (100% for employee, 50% for 2 family members)
  • Dental plan
  • Life insurance
  • Wellness programs
  • People 1st culture
  • 2 days off per week
  • Birthday leave
  • Door-to-door transportation in limited hours

We Are an Equal Opportunities Employer: TaskUs is committed to providing equal access to opportunities for all applicants and employees. If you require reasonable accommodations during the hiring process, please let us know.



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