Optimization Leader for Customer Service Excellence

hace 1 día


Cali, Valle del Cauca, Colombia Baxter A tiempo completo

Unlock Your Potential in Global Optimization

Baxter, a pioneering medical innovator, is dedicated to transforming healthcare. With a rich history spanning over 85 years, we have consistently delivered groundbreaking products and therapies that make a profound impact on millions of patients worldwide.

We are seeking an exceptional Global Optimization Manager to join our team. This role offers a unique opportunity to lead the optimization efforts for customer service shared services, driving efficiency gains and cost savings across the globe.

About the Role

  • Lead a global team of specialists to investigate operational deficiencies and design improvements.
  • Develop and maintain methods and systems for measuring project performance.
  • Identify and address gaps in customer service processes, collaborating with cross-functional teams within supply chain.
  • Deliver clear and concise project updates to senior leadership, partnering with Commercial and ISC leadership to drive implementation.
  • Conduct root cause analyses and apply six sigma-lean principles to optimize customer service teams globally.
  • Design and monitor continuous improvement projects utilizing lean methodologies.
  • Execute defined strategies to ensure cost containment, cost savings, productivity, and efficiency objectives are met in support of a seamless customer experience.

Requirements

  • Bachelor's degree in a relevant field, such as Engineering, Computer Science, or Business Administration.
  • Minimum of 5 years of experience in Customer Services and leading global projects related to process optimization.
  • Certification in Lean is a plus.
  • Advanced level of English proficiency.

We Offer

A competitive salary of $120,000 - $150,000 per annum, depending on location and experience, along with a comprehensive benefits package.

Join Baxter and be part of a dynamic team that is committed to saving and sustaining lives.



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