Customer Experience Specialist

hace 8 horas


Cali, Valle del Cauca, Colombia Adcomm-Mdu A tiempo completo

About Adcomm-Mdu
Adcomm MDU Services, LLC is a leading Internet and Video Services provider for multi-tenant residential and commercial customers nationwide. With state-of-the-art fiber/wireless networks within each building, they deliver reliable, guaranteed-speed Internet, Managed Wi-Fi, and Video Services to its customers under the Celerity brand.

Job Summary
We are seeking a highly motivated Customer Experience Specialist to join our team in Cali. This role plays a crucial part in ensuring exceptional customer satisfaction and driving sales growth.

Key Responsibilities
Record and process confidential customer information, including payments and account creation;
Handle assigned calls and provide support for service operations;
Respond promptly to customer inquiries and proactively resolve complaints;
Demonstrate in-depth product knowledge to offer effective customer support;
Process orders, forms, requests, and maintain accurate records of customer interactions;
Contact potential customers via phone and email, utilizing CRM tools for follow-ups;
Conduct Cross-Selling and Up-Selling to maximize sales opportunities;
Report weekly on sales goals, objectives, and achievements;
Attend training sessions to stay updated on new products and service offerings;
Proactively inform customers about new products, services, and company policies.

Requirements
Prior experience in customer service and/or sales roles is preferred;
Advanced English Level (C1);
Empathetic and customer-focused mindset;
Detail-oriented with excellent organizational skills;
Proficiency in using CRM systems and other relevant software;
Willingness to adapt to a fast-paced and dynamic work environment.

Salary and Benefits
The estimated annual salary for this position is $50,000-$65,000, depending on qualifications and experience. We offer a competitive benefits package, including health insurance, 401(k) matching, and paid time off.



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