Team Lead

hace 2 meses


Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience solutions to innovative technology companies. With a cloud-based infrastructure, we serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing.

Job Summary

We are seeking a strategic Team Lead to join our team in Colombia. As a key member of our leadership team, you will be responsible for leading a high-performing team and implementing escalation channels by mutually agreed-upon procedures.

Key Responsibilities

  • Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.
  • Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

Requirements

  • 1 year of prior relevant people management experience in the BPO or call center industry.
  • A strategic thinker with strong analytical and creative problem-solving skills.
  • Experience creating and implementing action plans.
  • A high-level understanding of customer confidentiality standards.
  • Performance Management Advanced Coaching Structure (Impact).
  • Advanced English level (B2).

About TaskUs

TaskUs is an equal-opportunity employer and welcomes applicants from diverse backgrounds. If you need reasonable accommodations in any part of the hiring process, please let us know.


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