Team Lead
hace 2 meses
About TaskUs
TaskUs is a provider of outsourced digital services and next-generation customer experience solutions to innovative technology companies. With a cloud-based infrastructure, we serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing.
Job Summary
We are seeking a strategic Team Lead to join our team in Colombia. As a key member of our leadership team, you will be responsible for leading a high-performing team and implementing escalation channels by mutually agreed-upon procedures.
Key Responsibilities
- Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
Requirements
- 1 year of prior relevant people management experience in the BPO or call center industry.
- A strategic thinker with strong analytical and creative problem-solving skills.
- Experience creating and implementing action plans.
- A high-level understanding of customer confidentiality standards.
- Performance Management Advanced Coaching Structure (Impact).
- Advanced English level (B2).
About TaskUs
TaskUs is an equal-opportunity employer and welcomes applicants from diverse backgrounds. If you need reasonable accommodations in any part of the hiring process, please let us know.
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