Desktop Support Technician

hace 1 mes


Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

At Traffic Tech, we are seeking a skilled Desktop Support Technician to join our team. This role is responsible for providing technical support and assistance to our users, ensuring they have a seamless experience with our technology.

  • Install, configure and support desktops, laptops and printer hardware and applications.
  • Support remote access infrastructure, including VPN and mobile devices.
  • Administer user accounts in Microsoft Active Directory and Azure AD.
  • Manage and prioritize support requests via ticketing system.
  • Remedy situations during or after working hours, when necessary.
  • Document tasks and solutions to contribute to the knowledge base.

We are looking for an individual with 3-5 years of experience in an IT support environment, a diploma in computer science or a similar training, and active Directory and Exchange account management skills. Additionally, experience with Windows 10/11 operating systems, Windows servers (2012/2016/2019), Microsoft Autopilot and/or Intune, and Familiarity with Networking Principles and Windows Domains is required. Excellent written and verbal communication skills, strong organizational and problem-solving skills, customer service-oriented and ability to multitask and work in a fast-paced environment are also essential.

This is a full-time permanent position from Monday to Friday. If you are interested in this opportunity, please apply by submitting your CV in English.



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