Lead Desktop Support Engineer Transformation Specialist
hace 2 días
Job Overview
We are the IT team that supports AAA game development in a collaborative environment at our studios; Respawn Entertainment, Ripple Effect Studios, Electronic Arts (EA) & EA Colombia. Our team is responsible for powering the future of play with the teams developing Apex Legends, Medal of Honor, Star Wars Jedi Survivor and many more.
About the Role
This Lead Desktop Support Engineer position will report to our IT Manager. As a key member of our team, you will be responsible for ensuring the onboarding experience aligns and is consistent with EA IT global standards.
You will collaborate with our Desktop support engineering team to perform Imaging, New machine setup, PC refreshes, Hardware replacements, Software Licensing and provide Tier 1-3 IT support for employees (onsite and remote). Incident Management – Responding, tracking, resolving, and performing root cause analysis to prevent reoccurring issues on escalated/assigned tickets following the Service Level Agreements and Key Performance Indicators (KPI).
Responsibilities
- Develop technical solutions through automation, scripting, and engineering best practices.
- Develop tools and scripts to assist with routine and complex maintenance tasks within the Endpoint/Desktop Engineering space.
- Guide communication between Team members, Site IT, and Global IT Functions.
- Serve as the first escalation point to the internal IT team and resolve the most complex technical issues in their field of expertise.
Requirements
- Bachelor's degree or professional training/certifications related to areas of responsibilities or equivalent work experience.
- 5 or more years of experience in all aspects of a gaming studio site IT or within the entertainment media industry.
- 2 or more years of experience in an IT senior and leadership role.
Salary Range
$110,000 - $130,000 per year, depending on experience.
Location
Salitre, Colombia.
About Us
We offer a range of benefits, including Health Benefits, Professional Development opportunities, Work-Life Balance, Meaningful Work and Additional Perks.
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