IT Support Specialist

hace 1 día

Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

Experience the thrill of working with a global logistics leader as an IT Support Specialist in our Bogota office. As a key member of our Information Technology department, you will play a vital role in ensuring seamless operations across various branches.

About Traffic Tech

Traffic Tech is a renowned industry leader and trusted logistics partner to many international brands. With offices spanning North America, South America, Asia, and Europe, we offer innovative solutions for moving freight by land, sea, and air.

Estimated Salary: $60,000 - $80,000 per year

We are seeking an entry-level Desktop Support Technician to aid in various tasks. Your work will support multiple branches in assisting with troubleshooting and set-up of various hardware. With ample opportunities for growth within our IT department, your contributions will be instrumental in maintaining our applications and technologies.

The Job Entails:
  • Install, configure, and support desktops, laptops, and printer hardware and applications.
  • Support remote access infrastructure, including VPN and mobile devices.
  • Administer user accounts in Microsoft Active Directory and Azure AD.
  • Manage and prioritize support requests via ticketing system.
  • Remedy situations during or after working hours, when necessary.
  • Document tasks and solutions to contribute to the knowledge base.
What We Are Looking For:
  • 3-5 years of experience in an IT support environment.
  • Diploma in computer science, DEP in computer support, or similar training.
  • Active Directory and Exchange account management.
  • Remote access software such as TeamViewer, RDS, Citrix, etc.
  • In-depth knowledge of Windows 10/11 operating systems.
  • Experience with Windows servers (2012/2016/2019).
  • Experience with Microsoft Autopilot and/or Intune.
  • Familiarity with Networking Principles and Windows Domains.
  • Working knowledge of Microsoft Office 365 suite of applications.
  • Experience supporting smartphones.
  • Excellent written and verbal communication skills.
  • Strong organizational and problem-solving skills.
  • Customer service-oriented and ability to multitask and work in a fast-paced environment.
  • Able to work independently and in a team environment.
  • Ability to speak Spanish is considered an asset.

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