Enterprise Technology Support Specialist
hace 1 mes
Company Overview:
Sutherland Global is a leading business process outsourcing (BPO) company that provides innovative solutions to clients worldwide. Our commitment to excellence and customer satisfaction drives our success.
Job Description:
We are seeking a skilled Enterprise Technology Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support and services to our clients. Your expertise in desktops, laptops, mobile devices, and core infrastructure will ensure seamless operations and outstanding customer experiences.
Your primary responsibilities will include:
- Expert Technical Support: Deliver world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices.
- Troubleshooting and Maintenance: Assist in troubleshooting and maintaining core infrastructure, as well as championing relationships between the IT department and Service Delivery programs.
- Hardware and Software Management: Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems, including computer peripherals and various mobile devices running Android, Apple, and Microsoft operating systems.
- User Account Support: Document, maintain, repair, upgrade, or replace hardware and software for laptop and desktop systems, and support and troubleshoot user account information, including rights, security, user groups, and email accounts.
Required Skills and Qualifications:
To succeed in this role, you should possess:
- A degree in Computer Science or a related field.
- An A+ certification.
- Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network+, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files, and PowerShell.
- No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO, and various network troubleshooting tools.
Benefits and Opportunities:
This role offers excellent opportunities for growth and development within our dynamic organization. You will work alongside a talented team of professionals who share your passion for delivering exceptional results. If you are a motivated and detail-oriented individual with a strong technical background, we encourage you to apply for this exciting opportunity.
Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.
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