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Desktop Support Specialist
hace 2 meses
Role Summary:
We are seeking a highly motivated Desktop Support Specialist to join our team at Iron Systems. The ideal candidate will possess excellent technical skills and a strong customer focus, with the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide on-site and desk-side support services to end-users, ensuring timely resolution of technical issues.
- Troubleshoot PC-related problems at the direction of senior technical staff.
- Complete incidents and requests within specified SLAs in a pressurized environment.
- Build, configure, and troubleshoot desktop and laptop hardware, including installation of Gold image and software applications.
- Ensure tickets are updated on a daily basis, maintaining accurate records of technical support activities.
- Support meeting room environment and video conferencing, as well as printers, scanners, and other peripherals.
- Support mobile devices, including iPads, iPhones, and Android devices, and perform data backup and restoration tasks as required.
- Offer smart hands support for data center equipment, adhering to specified SLAs and guidelines.
- Assist in troubleshooting data center devices, replacing defective components and performing daily tape changes as advised by senior technical staff.
- Import and export tapes to tape libraries, following established procedures and protocols.
Behavioral Skills:
- Excellent customer-facing skills and a professional presentation.
- Demonstrates independent and proactive thinking, with the ability to work effectively in a team environment.
- Builds effective relationships within the team and across the business, maintaining a professional demeanor at all times.
- Ability to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
- Must be able to work alone and unsupervised, taking the initiative when necessary and prioritizing work effectively.
Technical Skills & Experience:
- Experience with a call-logging system and good working knowledge of Windows 7/10 and related Office applications.
- Supporting experience of MACs would be beneficial.
- Knowledge of mobile devices, particularly Androids and iPhones.
- Working knowledge of current and legacy hardware platforms, including building, configuring, replacing, and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft SCCM and ability to replace defective parts as identified by senior technical staff.
- Excellent hands-on experience in installation and troubleshooting data center equipment, rack, and stack of DC equipment/cables.
- Excellent communication skills in English and local languages.
Desired Educational Requirements:
- Completion of CompTIA certifications, such as A+ or Network+.
- Completion (or near completion) of Microsoft certifications, such as MCP, MCITP, or MCSE.
Language: English
