IT Support Specialist

hace 2 meses


Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

Job Summary

Gensler seeks a skilled IT Support Specialist to provide first-line response to end-user incidents and office operational requirements. The ideal candidate will have advanced knowledge of Microsoft O365 services, Power BI, and IT support in large dynamic environments.

Key Responsibilities

  • Provide first-line technical support to end-users via service desk requests and office operational requirements.
  • Collaborate with the distributed team of support staff to resolve complex issues.
  • Develop and maintain a deep understanding of client needs and time constraints.
  • Assist in educating end-users about desktop policies and enforcing firm-wide standards.
  • Perform routine maintenance and troubleshooting tasks to ensure minimal downtime.

Requirements

  • Minimum 5 years of experience in IT technical support and customer service.
  • Associates degree in Technology, Engineering, Computer Science, or technical trade school.
  • Extensive knowledge of Windows 10, Microsoft O365 cloud services, and Apple MacBooks.
  • Excellent verbal and written communication skills, with 100% bilingual English/Spanish proficiency.

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