Technical Desktop Support Specialist
hace 1 mes
Traffic Tech, a leading logistics company with offices across the globe, is seeking an entry-level Technical Desktop Support Specialist to join our team in Bogota, Colombia.
Job OverviewThe ideal candidate will have 3-5 years of experience in IT support and a strong background in Active Directory, Exchange, and Windows operating systems. The role involves installing, configuring, and supporting desktops, laptops, and printer hardware and applications, as well as administering user accounts and managing support requests via ticketing systems.
Key Responsibilities- Install, configure, and support desktops, laptops, and printer hardware and applications.
- Administer user accounts in Microsoft Active Directory and Azure AD.
- Manage and prioritize support requests via ticketing system.
- Remedy situations during or after working hours, when necessary.
- Document tasks and solutions to contribute to the knowledge base.
- 3-5 years of experience in an IT support environment.
- Diploma in computer science, DEP in computer support, or similar training.
- Active Directory and Exchange account management.
- Remote access software such as TeamViewer, RDS, Citrix, etc.
- In-depth knowledge of Windows 10/11 operating systems.
- Experience with Windows servers (2012/2016/2019).
- Experience with Microsoft Autopilot and/or Intune.
- Familiarity with Networking Principles and Windows Domains.
- Working knowledge of Microsoft Office 365 suite of applications.
- Experience supporting smartphones.
- Excellent written and verbal communication skills.
- Strong organizational and problem-solving skills.
- Customer service-oriented and ability to multitask and work in a fast-paced environment.
- Able to work independently and in a team environment.
- Ability to speak Spanish is considered an asset.
This is a full-time permanent position from Monday to Friday. We offer a competitive salary range of $60,000-$80,000 per year, depending on experience.
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