High-Performance Desktop Support Specialist

hace 2 días


Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

Company Overview:
Sutherland Global is a leading provider of business process outsourcing and technology-enabled services. We are seeking a highly skilled and detail-oriented Desktop Support Specialist to join our team.

Job Description:
The successful candidate will be responsible for delivering world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices. This includes troubleshooting and maintaining core infrastructure, assisting in the ramp activity of new and existing business, and championing relationships between the IT department and our Service Delivery programs.

Key Responsibilities:

  • Provide expert-level technical support and service to customers across various platforms, including Android, Apple, and Microsoft operating systems.
  • Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems, as well as computer peripherals and various mobile devices.
  • Document, maintain, repair, upgrade or replace hardware and software for laptop and desktop systems, and support user account information, including rights, security, user groups, and email accounts.
  • Collaborate with SMEs, Technical Communications Officers, and other IT groups to build-out, support, and troubleshoot Service Delivery programs.


Qualifications:
To succeed in this role, you should have a strong background in computer science or a related field, with relevant certifications such as A+. Additional certifications in SCCM, VMWare, Active Directory, Exchange, Network+, scripting/batch files, and PowerShell are highly desirable. At least three years of practical experience supporting corporate technology infrastructure is required, with working knowledge of concepts such as DNS, DHCP, GPO, and network troubleshooting tools.

Salary:
We offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience, as well as opportunities for professional growth and development within our organization.

Benefits:
We provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Please note that all applications will be treated confidentially according to EEO guidelines.

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