Tech Support Specialist
hace 1 mes
Traffic Tech is a leading logistics company with a strong presence in North America, South America, Asia, and Europe. Our team works tirelessly to provide efficient solutions for moving freight by land, sea, and air.
The RoleWe are seeking an entry-level Desktop Support Technician to join our IT department in Bogota, Colombia. As a key member of our team, you will be responsible for troubleshooting and setting up hardware and software applications.
Key Responsibilities:- Install, configure, and support desktops, laptops, and printers.
- Support remote access infrastructure, including VPN and mobile devices.
- Administer user accounts in Microsoft Active Directory and Azure AD.
- Manage and prioritize support requests via ticketing systems.
- Document tasks and solutions to contribute to the knowledge base.
To be successful in this role, you will need:
- 3-5 years of experience in an IT support environment.
- A diploma in computer science or a related field.
- Active Directory and Exchange account management skills.
- Knowledge of Windows 10/11 operating systems and remote access software.
- Experience with Windows servers (2012/2016/2019) and Microsoft Autopilot/Intune.
- Familiarity with networking principles and Windows domains.
- Working knowledge of Microsoft Office 365 suite of applications.
- Excellent written and verbal communication skills.
- Strong organizational and problem-solving skills.
- Customer service orientation and ability to multitask in a fast-paced environment.
We offer a competitive salary of $60,000 per year, paid vacation time, and opportunities for professional growth and development.
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