Desktop Support Specialist

hace 10 horas


Bogotá, Bogotá D.E., Colombia Brilliant Computers A tiempo completo

Company Overview: Brilliant Computers is a leading provider of innovative IT solutions, dedicated to delivering exceptional services and support to our clients. We are seeking a skilled Desktop Support Specialist - Network Infrastructure to join our team.

Job Summary

We are looking for an experienced Desktop Support Specialist - Network Infrastructure to provide technical support and troubleshooting for desktops, printers, laptops, and other computer peripherals. The ideal candidate will have a strong background in enterprise LAN and WAN setups, with excellent problem-solving skills and the ability to work effectively in a project-based environment.

Responsibilities:

  • Provide first/second-level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot Windows 10, 11, and macOS.
  • Support Apple PC users with basic knowledge of the Mac operating system.
  • Install, upgrade, support, and troubleshoot for printers and computer hardware.
  • Perform general preventative maintenance tasks on computers, laptops, and printers.
  • Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements:

  • Minimum of 1-3 years of experience in Windows Desktop supports.
  • Excellent written and oral communications skills with clients and management.
  • Bilingual (English & Spanish).
  • Ability to work with deadlines and complete tasks on time.
  • Takes proactive ownership and works with a sense of urgency.
  • Experience of ticketing tools (ServiceNow / Remedy etc.).

Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications. This position requires the ability to work in a fast-paced environment and collaborate effectively with colleagues.



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