Senior Customer Support Team Lead in Colombia

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

About the Company: Sezzle is a fast-paced environment where customer success and problem resolution are key to our growth. As a leading provider of innovative payment solutions, we're seeking an experienced Customer Support Team Lead to join our team in Colombia.

Job Overview: This role offers the opportunity to lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery. If you have experience in a customer support leadership role and excellent communication and interpersonal skills, we encourage you to apply.

The Ideal Candidate: To succeed in this position, you'll need previous experience in a customer support leadership role, with a strong ability to manage multiple tasks effectively and prioritize team objectives. Your passion for delivering exceptional customer experiences will drive your success in this role. A bachelor's degree or equivalent experience in a related field is preferred.

Key Responsibilities: Your responsibilities as a Customer Support Team Lead will include:

  • Leading a team of customer support specialists and guiding them in resolving customer inquiries through various channels
  • Building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents
  • Fostering a culture of empathy and excellence within the team, encouraging team members to go above and beyond to ensure customer success
  • Collaborating with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services

Benefits and Salary: As a valued member of our team, you can expect a competitive salary of $60,000 per year, based on your experience and qualifications. We also offer a range of benefits, including health insurance, paid time off, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and have a knack for leadership, we'd love to hear from you.



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