Cybersecurity Support Team Manager

hace 2 días


Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo

Empower Digital Resilience and Lead a Global Network of Experts to Secure Cyber Well-Being Cybersecurity is vital; Cato Networks makes digital safety a reality. Our organization is at the cutting edge of cybersecurity and networking, transforming the way organizations secure their digital landscapes. By pioneering the convergence of network and security into a cloud-native solution, we empower businesses to connect users safely to any application, anywhere. Our innovative approach aligns with Gartner's Secure Access Service Edge (SASE) framework, delivering optimized protection without the complexity of traditional systems.

About the Role

We are seeking a skilled Product Support Team Lead to guide a team of remote engineers, ensuring seamless customer engagement during post-sales, evaluation, and onboarding. The ideal candidate has strong managerial skills, expertise in networking and cloud technologies, and can lead troubleshooting efforts to support cutting-edge SD-WAN innovations.

Key Responsibilities
  • Manage a remote team of technical support engineers for CATO Networks customers worldwide.
  • Provide technical support for CATO Networks customers globally.
  • Own and manage customer issues, ensuring problems are resolved effectively.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues while maintaining a positive, "can-do" attitude.
Requirements
  • Prior experience as a manager/leader is preferred.
  • Prior experience as a Support Engineer.
  • Strong computer skills with an emphasis on Networking and TCP/IP.
  • Familiarity with VPNs, IPSEC, security protocols, and standards.
Benefits
  • A competitive estimated salary range of $80,000 - $120,000 per year, depending on experience.
  • A five-day workweek with flexible scheduling.
  • Access to premium healthcare with prepaid medical coverage.
  • High-quality work items provided, including a laptop, mouse, and headset.
About Emapta Latam

Emapta Latam is a pioneer in personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.


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