Colombia Customer Support Operations Manager
hace 4 semanas
A high-level customer support role is available at Sezzle, a company revolutionizing the shopping experience through innovative fintech solutions. The ideal candidate will be responsible for leading a team of customer support specialists and driving exceptional service delivery.
About Sezzle:Sezzle aims to financially empower the next generation by redefining how people discover, interact with, and purchase products. Our cutting-edge technology combines seamless, interest-free installment plans that make shopping smarter and more accessible. As we continue to shape the future of fintech and retail, we're building an innovative team passionate about creating unique shopping experiences.
Key Responsibilities:- Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.
- Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents.
- Oversee the resolution of customer inquiries through various channels.
- Foster a culture of empathy and excellence within the team, encouraging them to go above and beyond to ensure customer success.
- Collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services.
- Previous experience in a customer support leadership role in a fast-paced environment.
- Excellent communication and interpersonal skills, with fluency in written and spoken English and Spanish.
- Proven ability to manage multiple tasks effectively and prioritize team objectives.
- Strong problem-solving skills and a passion for delivering exceptional customer experiences.
- Bachelor's degree or equivalent experience in a related field.
- Familiarity with Zendesk, LiveAgent, or Jira is a plus.
We provide competitive salaries, including an estimated COP $4,500,000 per month for this position based on industry standards and location. At Sezzle, we value our employees' growth and offer opportunities for professional development and career advancement.
Join Us:If you have high standards, a knack for problem-solving, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Don't miss the chance to be part of a dynamic team shaping the future of fintech and retail.
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