Colombia Customer Support Operations Manager

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Tbwa ChiatDay Inc A tiempo completo
Sezzle Job Opportunity:

A high-level customer support role is available at Sezzle, a company revolutionizing the shopping experience through innovative fintech solutions. The ideal candidate will be responsible for leading a team of customer support specialists and driving exceptional service delivery.

About Sezzle:

Sezzle aims to financially empower the next generation by redefining how people discover, interact with, and purchase products. Our cutting-edge technology combines seamless, interest-free installment plans that make shopping smarter and more accessible. As we continue to shape the future of fintech and retail, we're building an innovative team passionate about creating unique shopping experiences.

Key Responsibilities:
  1. Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.
  2. Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents.
  3. Oversee the resolution of customer inquiries through various channels.
  4. Foster a culture of empathy and excellence within the team, encouraging them to go above and beyond to ensure customer success.
  5. Collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services.
Requirements and Qualifications:
  • Previous experience in a customer support leadership role in a fast-paced environment.
  • Excellent communication and interpersonal skills, with fluency in written and spoken English and Spanish.
  • Proven ability to manage multiple tasks effectively and prioritize team objectives.
  • Strong problem-solving skills and a passion for delivering exceptional customer experiences.
  • Bachelor's degree or equivalent experience in a related field.
  • Familiarity with Zendesk, LiveAgent, or Jira is a plus.
What We Offer:

We provide competitive salaries, including an estimated COP $4,500,000 per month for this position based on industry standards and location. At Sezzle, we value our employees' growth and offer opportunities for professional development and career advancement.

Join Us:

If you have high standards, a knack for problem-solving, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Don't miss the chance to be part of a dynamic team shaping the future of fintech and retail.



  • Bogotá, Bogotá D.E., Colombia Sapiens International A tiempo completo

    Job DescriptionA challenging opportunity has arisen for a seasoned Customer Service Operations Manager to join our team at Sapiens International. Based in Bogota, CO, this role will see you leading the end-to-end establishment and continuous delivery of services across three critical layers: Cloud Infrastructure, Application and Technical Support, and...


  • Bogotá, Bogotá D.E., Colombia Tetra Tech A tiempo completo

    Project Operations Manager for USAID in ColombiaWe are seeking an experienced Project Operations Manager to oversee project operations, including grants, finance, budgeting, logistics, procurement, and general office administration. The ideal candidate will have seven years of experience in management roles in USAID or other donor-funded international...


  • Bogotá, Bogotá D.E., Colombia Addi A tiempo completo

    About the RoleWe are seeking an experienced Customer Support Operations Director to join our team at Addi. This is a unique opportunity to work with a fast-growing fintech lender that is changing the face of credit and banking in Latin America.As a key member of our operations team, you will play a crucial role in ensuring that our customer experience is...


  • Bogotá, Bogotá D.E., Colombia adidas A tiempo completo

    About the RoleAs a Store Operations Manager in Colombia, you will play a critical role in driving store performance and supporting Store Managers in operational and administrative tasks. The ideal candidate will have experience in job and full qualification/training.Main ResponsibilitiesResponsible for shrink and inventory managementAct as an intermediary...


  • Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About the RoleWe are seeking a seasoned Customer Support Team Lead to oversee our Colombia-based customer support team. The ideal candidate will have a proven track record of delivering exceptional support experiences and guiding teams towards success.Key ResponsibilitiesLead a team of customer support specialists, providing guidance and support to ensure...


  • Bogotá, Bogotá D.E., Colombia Chemonics A tiempo completo

    Chemonics International Colombia S.A.S., a subsidiary of Chemonics International Inc., is seeking an experienced Senior Specialist to support the effective financial and administrative management of the Colombia Regional Office (CRO). The successful candidate will bridge the gap between the Accountant and the Sr. Operations Manager by managing essential...


  • Bogotá, Bogotá D.E., Colombia Buscojobs Colombia A tiempo completo

    Buscojobs Colombia is a rapidly expanding technical organization seeking a highly skilled Senior Customer Success Manager to join our team. We offer a competitive salary of $60,000 per year, commensurate with experience.We are committed to empowering educators and institutions with meaningful innovation that's simple and intelligent, inspiring student...


  • Bogotá, Bogotá D.E., Colombia Worldpay A tiempo completo

    OverviewAt Worldpay, we're committed to making payments easier for millions of people every day. We're looking for an experienced Operations Corporate Support Manager-Back Office to join our LATAM Commercial team and help us unleash the potential of every business.


  • Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Estimated Salary: $120,000 per annumAbout the OpportunityAnthology Inc is a leading provider of education and technology solutions. Our mission is to empower educators and institutions with meaningful innovation that inspires student success and institutional growth.We are committed to building a diverse and inclusive workforce. As a Technical Customer...

  • Operations Manager

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    Job Title : Operations ManagerLocation : Remote (EST Time Zone)Estimated Salary : $2,250 - $3,500 USD per monthWork Schedule : Monday to Friday, 8:00 AM to 5:00 PM (EST)Position Overview : We are seeking a skilled and detail-oriented Operations Manager with strong organizational abilities to oversee job fulfillment, focusing on efficiency, communication, and...


  • Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Estimated salary range: $80,000-$120,000 per year.About the RoleWe are seeking an experienced Senior Manager to lead our Global HR Operations Projects team in Colombia. As a key member of our Scotia GBS organization, you will be responsible for overseeing operational process and policies, ensuring business continuity, and delivering initiatives that require...


  • Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completo

    Estimated salary: $85,000 - $110,000 per yearAbout INGEPSYINGEPSY delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that's simple and intelligent, inspiring student success and institutional growth.Job...


  • Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

    Job Description:As a key member of the Adidas team in Medellin, Colombia, we are seeking an experienced District Operations Manager to support our Store Managers in operational and administrative tasks for assigned districts and/or stores.Key Responsibilities:Manage store shrink and inventory levels to ensure optimal performance.Act as an intermediary...


  • Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

    Job Overview:As a Regional Operations Manager in Colombia, you will play a vital role in driving business success by overseeing store performance, supporting Store Managers, and ensuring operational excellence. This is an exciting opportunity to join the Adidas team and contribute to our mission of making a positive impact on people's lives through...


  • Bogotá, Bogotá D.E., Colombia Ansell A tiempo completo

    About the RoleWe are seeking a highly experienced Logistics Operations Manager to join our team in Colombia. In this critical role, you will oversee the entire logistics process, from receipt and storage to delivery and customer service.


  • Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Anthology Inc.As a key member of our Customer Services team, you will be responsible for delivering exceptional customer support, project management, communication, and documentation to our elite customers.


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Customer Support CoordinatorAbout the Role:We are seeking a highly organized and detail-oriented Customer Support Coordinator to join our team at Sagan. As a key member of our operations team, you will be responsible for managing customer support and coordination tasks to enhance customer satisfaction and maintain seamless operations.About Sagan:Sagan is an...


  • Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    Sezzle is a fintech company that increases purchasing power for consumers by offering interest-free installment plans at online stores, leading to increased sales and basket sizes for eCommerce merchants.Job Title:Colombia Customer Support Team LeadResponsibilities:Lead a team of customer support specialists, providing guidance and support to ensure...


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    At Sagan, we are seeking a detail-oriented Global Support Associate to join our team. This role involves managing various customer support and coordination tasks to enhance customer satisfaction and maintain seamless operations.Contact clients to provide service updates, estimated time of arrival (ETA), and follow-up on recommendations.Schedule appointments...


  • Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

    **Company Overview**: As a key member of the Adidas team, you will play a vital role in ensuring the success of our operations in Bogota. Our company is committed to excellence and innovation, and we are seeking a skilled and experienced professional to join our team.**Estimated Salary**: $80,000 - $120,000 per annum, depending on experience.**Job...