Customer Support Team Member

hace 3 semanas


Bogotá, Bogotá D.E., Colombia CloudHire A tiempo completo

We are seeking a full-time Inbound Support & Reconciliation Specialist to work alongside our US-based Merchant Operations team at CloudHire. This role will support our eCommerce websites and other warehouse channels, providing exceptional customer service and ensuring seamless product delivery.

Responsibilities
  • Creating digital packing slips in our cloud-based warehouse management system.
  • Solving Stocking PO tickets as assigned, showcasing attention to detail and organizational skills.
  • Communicating with vendors via email and phone calls as needed, leveraging strong written and verbal communication skills.

We are a technology-focused team, utilizing cloud-based applications and remote access. Our ideal candidate is a quick learner, able to adapt to changing priorities and deadlines.

Requirements
  • A high school diploma or equivalent and relevant experience in customer service or related field.
  • Strong analytical and problem-solving skills, with ability to work independently and as part of a team.
  • Proficient in Microsoft Excel and PC skills, with ability to learn new software quickly.
  • Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
  • Familiarity with automotive products and knowledge of industry trends is a plus.
Benefits
  • Competitive salary: $40,000 - $60,000 per year, based on experience.
  • A comprehensive benefits package, including health insurance, paid time off, and training opportunities.
  • Ongoing performance reviews and career development guidance.


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