Customer Success Team Lead Professional

hace 1 semana


Bogotá, Bogotá D.E., Colombia Core Code Io A tiempo completo

Unlock Remote Career Opportunities

Based on the Core Code Io industry, we are seeking a seasoned Customer Success Team Lead Professional to ensure customer satisfaction with our products and services. This role involves identifying customer needs, developing retention strategies, and collaborating with departments to meet customer goals.

Key Responsibilities:

  • Serve as the primary customer contact, providing guidance and support
  • Implement retention strategies and monitor customer satisfaction
  • Collaborate with departments, report to management, and identify new business opportunities

Qualifications:

  • Proficiency in English language skills at either B2 or C1 level required
  • Bachelor's degree in Business Administration, Marketing, or related field
  • 3-5 years of experience in customer service, customer success, or related field
  • Strong understanding of customer service and retention best practices
  • Strong verbal and written communication skills
  • Strong problem-solving skills
  • Ability to multitask and prioritize
  • Proficient in relevant computer software and tools

Salary Estimate: $80,000 - $120,000 per annum based on industry standards and location factors.



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