Senior Technical Operations Lead

hace 3 días


Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo
About Seligo Tech

Seligo Tech is a leading fintech company looking for an experienced Senior Technical Operations Lead to join their team. As a key member of the management team, you will lead the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world-class service, and creating permanent improvement initiatives.

**Job Responsibilities**

This role will involve leading a high-performing team to achieve exceptional results. Key responsibilities include:
  1. Developing and implementing KPIs to monitor and maintain a high standard of performance.
  2. Handling customer escalations and resolving complex technical issues promptly and effectively.
  3. Evaluating and redefining support processes to implement best practices and optimize efficiency and effectiveness.
  4. Collaborating closely with other departments to ensure effective communication and address customer needs.


Requirements

To succeed in this role, you will need:
  • A bachelor's degree in computer science, information technology, engineering, or a related field.
  • At least 7 years of experience in technical support, customer service, or a similar role.
  • Strong leadership, communication, problem-solving, and customer service skills.
  • 4 years of proven experience with API calls, logs, and SQL – Mandatory.
  • At least 2 years' experience as a technical team leader and working with global customers.
  • Experience with Help Desk ticketing system management, ticketing routing, and maintaining a high level of service according to SLA and KPIs.
  • Proficiency in English [C1].

What We Offer

We offer a competitive salary of $13,000,000 (negotiable), a permanent contract, and a hybrid work mode in Bogota.

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