Senior Technical Operations Lead
hace 3 días
Seligo Tech is a leading fintech company looking for an experienced Senior Technical Operations Lead to join their team. As a key member of the management team, you will lead the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world-class service, and creating permanent improvement initiatives.
**Job Responsibilities**
This role will involve leading a high-performing team to achieve exceptional results. Key responsibilities include:
- Developing and implementing KPIs to monitor and maintain a high standard of performance.
- Handling customer escalations and resolving complex technical issues promptly and effectively.
- Evaluating and redefining support processes to implement best practices and optimize efficiency and effectiveness.
- Collaborating closely with other departments to ensure effective communication and address customer needs.
Requirements
To succeed in this role, you will need:
- A bachelor's degree in computer science, information technology, engineering, or a related field.
- At least 7 years of experience in technical support, customer service, or a similar role.
- Strong leadership, communication, problem-solving, and customer service skills.
- 4 years of proven experience with API calls, logs, and SQL – Mandatory.
- At least 2 years' experience as a technical team leader and working with global customers.
- Experience with Help Desk ticketing system management, ticketing routing, and maintaining a high level of service according to SLA and KPIs.
- Proficiency in English [C1].
What We Offer
We offer a competitive salary of $13,000,000 (negotiable), a permanent contract, and a hybrid work mode in Bogota.
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