Sales Executive

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Kaplan International A tiempo completo
Job Description

Job Summary

We are seeking a highly motivated and results-driven Sales Executive to join our team in Brazil. As a Sales Executive, you will be responsible for supporting the Country Manager in account management of selected accounts to drive market strategy. You will sell KIL products, including Alpadia, through inbound and outbound calls, and manage the Brazil leads pipeline to maximize conversion rates.

Key Responsibilities

  • Sell KIL products through inbound and outbound calls, following up on enquiries and quotes in both English and Portuguese.
  • Contact every lead to maximize sales opportunities and progress each lead to ensure upsell and cross-sell opportunities through phone and email.
  • Build strong customer rapport through high-quality written and oral communications and demonstrate excellent product knowledge.
  • Oversee the distribution of leads/enquiries to selected agency accounts and thoroughly follow up on referred students.
  • Work closely with selected agency accounts to maintain, strengthen, and develop relationships.
  • Be the first point of contact for selected agency accounts and assist with daily enquiries and quotes requests, follow up on requests, and work closely with admissions teams to resolve any possible complaints.
  • Attend student fairs and other events as required by the Country Manager to support country sales and marketing plans.
  • Complete all required administration and recording of sales through CRM systems and other business systems.
  • Build strong relationships with team members and provide flexible and prompt support at all times.

Requirements

  • Experience selling in both Portuguese/English in a tele sales role.
  • Ability to build rapport, handle objections, and close sales.
  • Experience working in an office admin and relationship management role.
  • Excellent communication skills with both oral and written fluency in English and Portuguese.
  • Ability to negotiate and overcome objections.
  • Competent computer skills, including Excel, Word, and PowerPoint.
  • Good organizational skills.
  • Ability to work on own initiative and as part of a team.
  • Ability to work under pressure and to tight deadlines when required.
  • Attention to detail and accuracy.
  • Salesforce experience would be an advantage.

Attributes

  • Excellent team player, contributes ideas for the success of the team.
  • Quick learner, quick to pick up and apply knowledge.
  • Tenacious and resilient, can quickly bounce back from setbacks, keeps positive and maintains focus on the end goal.
  • Adaptable and flexible, can cope well with change.
  • Efficient and organized.
  • Trustworthy, dependable, and reliable.
  • Flexible approach to working, including shift work.

Customer Care

  • Builds rapport quickly, friendly, and with a professional telephone manner.
  • Provides solutions based on identification and understanding of customer needs.
  • Right first time; provides the right solution at first point of contact.
  • Takes ownership and accountability through to resolution.

Culture

  • Contributes to a success culture within the team that is recognized in the industry as leading the way in customer service excellence.
  • Actively puts forward ideas and recommendations to continuously improve the customer experience or business performance.
  • Passionate about Kaplan International products.
  • Displays a positive, can-do attitude.

Requirements for the Ideal Candidate

  • Bachelor's Degree or equivalent, preferably from a Portuguese-speaking country.
  • Native fluency in Portuguese, and second language fluency in English, both oral and written.
  • Be 'Results Oriented' and display a track record of delivering against aggressive targets.
  • Previous experience in field sales, cold calling, and dealing with clients directly (presentations, product knowledge) would be highly valuable.
  • Ability to pitch business to customers with confidence, and experience in complex contract negotiations.

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