IT Support Specialist
hace 2 semanas
About Us
Axiom Technologies is a global IT services partner that supports medium to large-scale enterprises. Our mission is to provide exceptional technical support and solutions that enhance our clients' productivity.
Job Summary
We are seeking an experienced IT Support Officer to join our team. This role will be responsible for providing on-site and on-call assistance to end-users within the organization's desktop computing environment.
Key Responsibilities
- Troubleshoot computer OS/peripherals issues
- Handle different PC operating systems (Windows 7/8 and 10)
- Perform hardware/software installation and deployment using tools like SCCM
- Maintain basic knowledge of SOE and group policies
- Provide printer support
- Install and troubleshoot MS Office tools
- Deliver excellent customer service and possess strong people skills
- Experience supporting various technologies and services
- Advanced technical abilities, including solid troubleshooting skills for Windows, Apple, and virtual operating systems
- Manage time and resources effectively to meet or exceed expectations in high-pressure situations
Requirements
- 2+ years of relevant experience
- Reliable transportation
- Flexible schedule and commitment to work on demand when required
- Resilient and able to face and resolve conflicts
- Excellent communication skills (oral and written) with clients and end-users
- Customer-oriented and cool-tempered
- Ability to work well under pressure and independently
Preferred Qualifications
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
- Strong analytical and problem-solving capabilities
- Well-organized and detail-oriented
Benefits
- Flexible Work Arrangement (Rostering System)
- Opportunity to work on diverse IT projects/work cases
- Autonomy to take on new challenges and initiatives
Salary
$60,000 - $80,000 per annum, depending on experience
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