Service Delivery Specialist

hace 7 días


Bogotá, Bogotá D.E., Colombia Broadvoice A tiempo completo

**Company Overview**

Broadvoice is a leading cloud communications company that specializes in creating global connections. Our mission is to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters.

We're committed to fostering a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections.

**Estimated Salary:** $60,000 - $80,000 per year (dependent on location and experience)

**Job Description**

We're seeking an experienced Service Delivery Specialist to join our growing team. As a key member of our service delivery team, you will be responsible for managing the design and implementation of customers' applications from assigned sales orders.

Your primary responsibilities will include:

  • Utilizing Salesforce to analyze order documentation for thoroughness and accuracy
  • Identifying and communicating missing information to sales before processing
  • Serving as the central point of contact for clients and partners throughout the implementation lifecycle
  • Collaborating with the Install Team to schedule and coordinate site surveys and installations
  • Communicating installation milestones and firm order commitment dates
  • Verifying implementation milestones have been met prior to installation

**Required Skills and Qualifications**

To succeed in this role, you'll need:

  • Strong organizational skills, including time management and prioritization
  • Experience with CRM systems, preferably Salesforce
  • Technical savvy and proficiency in MS Office tools
  • Project management experience, preferably with a PMP certification
  • Exceptional verbal and written communication skills
  • Familiarity with the telecommunications industry and a B2B SaaS business model

**Benefits**

We offer a comprehensive benefits package, including:

  • Paid vacation and holidays
  • A host of other perks and incentives

**Others**

Broadvoice is an Equal Opportunity Employer committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions. We value diversity, equity, and inclusion and strive to create a culture of belonging where everyone can thrive.



  • Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job Title: Field Service Delivery SpecialistDescription and RequirementsThe Field Service Delivery Specialist will be responsible for ensuring seamless end-to-end services in Central America and the Caribbean, focusing on cost control and customer satisfaction. This role will interact with various cross-functional teams, including Contact Center, Logistics,...


  • Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job Description:The Service Delivery Specialist will be responsible for providing end-to-end services in Central America and the Caribbean. The role will focus on cost control, customer satisfaction, and interacting with various teams such as contact center, logistics, parts, global accounts, and technical support.This position will also involve managing...


  • Bogotá, Bogotá D.E., Colombia BOG Fortrea Colombia Ltda. A tiempo completo

    At BOG Fortrea Colombia Ltda., we are seeking a skilled Human Resources Service Delivery Specialist to join our HR Service Delivery Team.This role involves acting as a central point of contact for employees and leaders for HR related inquires via a Case Management System, providing superior customer service, and responding to employee questions regarding...


  • Bogotá, Bogotá D.E., Colombia BOG Fortrea Colombia Ltda. A tiempo completo

    **Company Overview**BOG Fortrea Colombia Ltda. is a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience.We provide pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20...


  • Bogotá, Bogotá D.E., Colombia BOG Fortrea Colombia Ltda. A tiempo completo

    Discover a dynamic opportunity at BOG Fortrea Colombia Ltda., a leading global contract research organization, to become an integral part of our Human Resources team.We are seeking a highly skilled HR Service Delivery Specialist to join our team in Colombia. This role will involve delivering exceptional customer service, providing timely and accurate...


  • Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    We are seeking a Service Management Specialist to join our team at {company}.About the Role: As a Service Management Specialist, you will be responsible for developing and implementing effective service management processes to drive business efficiency and customer satisfaction. You will work closely with cross-functional teams to identify areas for...


  • Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Job OverviewAt Endava Limited, we are seeking a skilled Service Delivery Manager to join our team. As a key member of our service delivery team, you will be responsible for ensuring the successful delivery of our services to our clients and their customers.Key Responsibilities:Develop and maintain strong relationships with clients and internal...


  • Bogotá, Bogotá D.E., Colombia BOG Fortrea Colombia Ltda. A tiempo completo

    Job OverviewBOG Fortrea Colombia Ltda. is a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience.About the RoleWe are seeking a skilled Human Resources Specialist to join our fast-paced, fun, collaborative HR team. This role will provide superior customer service and deliver...


  • Bogotá, Bogotá D.E., Colombia Dek Technologies A tiempo completo

    Take Your Career to the Next Level at Dek TechnologiesAt Dek Technologies, we're on a mission to harness technology and drive meaningful change. With a strong focus on people-centricity, we partner with leading brands to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.As a Senior IT Service Delivery...


  • Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Job DescriptionAt Endava, we're looking for a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers. You will define and shape the best processes and tools for the client to maintain and increase a product's...


  • Bogotá, Bogotá D.E., Colombia BOG Fortrea Colombia Ltda. A tiempo completo

    BOG Fortrea Colombia Ltda. is a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience.We are seeking a highly motivated Human Resources Specialist to join our HR Service Delivery Team in providing superior customer service and quality information to employees regarding general...

  • Service Delivery Manager

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Service Delivery Role OverviewAs a Service Delivery Manager at Endava, you will be responsible for ensuring the delivery of services to our clients and their customers. This involves defining and shaping the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client and our operational...

  • Service Delivery Manager

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Job DescriptionAt Endava, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers.Key Responsibilities:Developing Client Relationships: You will develop and maintain strong relationships...


  • Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Role OverviewWe are seeking a skilled Service Delivery Manager to join our team at Endava Limited. This role will be responsible for ensuring the successful delivery of our services to clients, defining and shaping processes and tools to maintain and increase product value, and managing relationships between clients and our operational services teams.Key...


  • Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Service Delivery ManagerAt Endava Limited, we're harnessing technology to drive meaningful change. As a Service Delivery Manager, you'll play a crucial role in ensuring the delivery of our services to clients and their customers.Key Responsibilities:Develop and maintain strong client relationshipsContractual Management: participate in client and internal...


  • Bogotá, Bogotá D.E., Colombia Abbott Laboratories A tiempo completo

    Job Title: International Service Delivery SpecialistAbout Abbott LaboratoriesAbbott Laboratories is a global leader in the healthcare industry, pushing the boundaries of medical science and technology to improve people's lives. With a strong presence in dozens of countries around the world, we are recognized as one of the most admired companies globally by...


  • Bogotá, Bogotá D.E., Colombia Philips A tiempo completo

    **Job Role Overview**At Philips, we're committed to providing exceptional customer service, and we're looking for a skilled **Service Delivery Expert** to join our team.As a **Service Delivery Expert**, you will be responsible for receiving, understanding, and resolving customer technical requests. This includes receiving requests or problems coming in from...


  • Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    We are committed to investing in our employees and helping you continue your career at ScotiaTech. As an IT Service Delivery Specialist, you will play a key role in the overall success of our Global Change Management process.Key ResponsibilitiesYou will be responsible for ensuring that technology changes within production are effectively planned, tested,...


  • Bogotá, Bogotá D.E., Colombia Renewable Energy Grid Solutions A tiempo completo

    Job SummaryAs a key member of the Renewable Energy Grid Solutions team, we are seeking a skilled Project Delivery Specialist to join our ranks. In this role, you will be responsible for ensuring the successful delivery of projects, from planning to execution. Your expertise in project management will enable you to effectively manage resources, monitor...


  • Bogotá, Bogotá D.E., Colombia SGS A tiempo completo

    Job Title: Application Service Delivery ManagerThe Application Service Delivery Manager is responsible for overseeing the lifecycle of corporate IT applications at SGS, ensuring commitments are met and value is delivered.Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. The...