Service Coordination Specialist

hace 5 días


Bogotá, Bogotá D.E., Colombia Schneider Electric A tiempo completo

Job Overview

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We are seeking a highly skilled Service Coordination Specialist to join our team at Schneider Electric in Bogotá. This role involves scheduling service execution at customer sites with active service contracts, ensuring all necessary resources are available and the closest qualified technician is assigned to meet customer requirements.

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About the Role

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This position requires strong organizational skills, attention to detail, and excellent communication abilities. The ideal candidate will have experience in service technician dispatch coordination, with knowledge of Salesforce/ServiceMax being a plus.

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Key Responsibilities

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The Service Coordination Specialist will be responsible for:

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  • Scheduling service execution at customer sites with active service contracts">
  • Ensuring all necessary resources are available, including parts, tools, instructions, and order details">
  • Assigning the closest qualified technician to meet customer requirements">
  • Maintaining accurate work orders data quality, including billable information and installation product records">
  • Supporting remote technicians on visit/calendar management and maintaining work orders data quality">
  • Completing work orders on behalf of non-connected external technicians (time entries, deviations, site intervention reports)">
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Requirements

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To be successful in this role, you will need:

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  • A minimum 3-year degree and/or equivalent experience">
  • Demonstrated 1+ years of experience in service technician dispatch coordination">
  • Knowledge of Salesforce/ServiceMax is a plus">
  • Excellent verbal communication skills, including the ability to greet and communicate with customers effectively">
  • Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint">
  • Strong organizational and multitasking skills">
  • Demonstrated ability to provide a high level of customer satisfaction">
  • Flexibility in decision-making and adapting to different scenarios">
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Language Skills

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The ideal candidate should have:

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  • Native Spanish speaker or above B2 level">
  • Basic English language skills (Intermediate/advanced is a plus)">
  • Portuguese: Native speaker or above B2 level (is a plus)">
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Working Conditions

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This is a full-time position based in Bogotá, Colombia. A competitive salary range is between $1,200-$1,500 USD per month, depending on experience and qualifications.

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Apply now to take your career to the next level as a Service Coordination Specialist at Schneider Electric



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