Desktop Support Specialist
hace 7 días
Job Summary:
Traffic Tech is seeking a skilled Desktop Support Technician to join our team in Bogota, Colombia. As a key member of our Information Technology department, you will be responsible for installing, configuring, and supporting desktops, laptops, and printer hardware and applications.
Key Responsibilities:
- Install and configure desktops, laptops, and printer hardware and applications.
- Support remote access infrastructure, including VPN and mobile devices.
- Administer user accounts in Microsoft Active Directory and Azure AD.
- Manage and prioritize support requests via ticketing system.
- Remedy situations during or after working hours, when necessary.
- Document tasks and solutions to contribute to the knowledge base.
Requirements:
- 3-5 years of experience in an IT support environment.
- Diploma in computer science, DEP in computer support, or similar training.
- Active Directory and Exchange account management.
- Remote access software such as TeamViewer, RDS, Citrix etc.
- In-depth knowledge of Windows 10/11 operating systems.
- Experience with Windows servers (2012/2016/2019).
- Experience with Microsoft Autopilot and/or Intune.
- Familiarity with Networking Principles and Windows Domains.
- Working knowledge of Microsoft Office 365 suite of applications.
- Experience supporting smartphones.
- Excellent written and verbal communication skills.
- Strong organizational and problem-solving skills.
- Customer service oriented and ability to multitask and work in a fast-paced environment.
- Able to work independently and in a team environment.
- Ability to speak Spanish is considered an asset.
About Traffic Tech:
Traffic Tech is a leading logistics company with offices throughout North America, South America, Asia, and Europe. We offer progressive and efficient solutions for moving freight by land, sea, and air.
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