Senior Desktop Support Specialist
hace 1 semana
**IT Excellence at Affinity**
We are seeking an accomplished Lead Desktop Support Engineer to drive technology excellence across multiple game development studios at Affinity. This position is responsible for ensuring a seamless experience for our teams while working onsite in the Bogota office.
**Key Responsibilities**
- Ensure the onboarding experience aligns with global IT standards.
- Collaborate with the Desktop Support Engineering team on tasks such as imaging, new machine setup, PC refreshes, hardware replacements, and software licensing.
- Provide Tier 1-3 IT support for both onsite and remote employees.
- Manage incidents: respond, track, resolve, and perform root cause analysis to prevent recurring issues while meeting Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Identify challenges and opportunities, developing technical solutions through automation, scripting, and best engineering practices.
- Develop tools and scripts for routine and complex maintenance within the Desktop Engineering space.
- Facilitate communication between team members, Site IT, and Global IT Functions.
- Act as the final escalation point for complex technical issues.
**Qualifications**
For this role, we require a Bachelor's degree or professional training/certifications in relevant areas or equivalent work experience. Additionally, we seek candidates with 5+ years of experience in IT within a gaming studio or entertainment media industry, as well as 2+ years of experience in a senior IT or leadership role.
**Benefits**
As a Lead Desktop Support Engineer at Affinity, you will enjoy comprehensive health benefits including medical, dental, and life insurance, plus a global fitness benefit and mental wellbeing support. You will also have opportunities for professional development, career advancement, and tuition reimbursement.
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