Senior Desktop Support Specialist

hace 1 semana


Bogotá, Bogotá D.E., Colombia Affinity A tiempo completo

**IT Excellence at Affinity**


We are seeking an accomplished Lead Desktop Support Engineer to drive technology excellence across multiple game development studios at Affinity. This position is responsible for ensuring a seamless experience for our teams while working onsite in the Bogota office.


**Key Responsibilities**



  • Ensure the onboarding experience aligns with global IT standards.
  • Collaborate with the Desktop Support Engineering team on tasks such as imaging, new machine setup, PC refreshes, hardware replacements, and software licensing.
  • Provide Tier 1-3 IT support for both onsite and remote employees.
  • Manage incidents: respond, track, resolve, and perform root cause analysis to prevent recurring issues while meeting Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Identify challenges and opportunities, developing technical solutions through automation, scripting, and best engineering practices.
  • Develop tools and scripts for routine and complex maintenance within the Desktop Engineering space.
  • Facilitate communication between team members, Site IT, and Global IT Functions.
  • Act as the final escalation point for complex technical issues.

**Qualifications**


For this role, we require a Bachelor's degree or professional training/certifications in relevant areas or equivalent work experience. Additionally, we seek candidates with 5+ years of experience in IT within a gaming studio or entertainment media industry, as well as 2+ years of experience in a senior IT or leadership role.


**Benefits**


As a Lead Desktop Support Engineer at Affinity, you will enjoy comprehensive health benefits including medical, dental, and life insurance, plus a global fitness benefit and mental wellbeing support. You will also have opportunities for professional development, career advancement, and tuition reimbursement.



  • Bogotá, Bogotá D.E., Colombia Excis Compliance ltd A tiempo completo

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Excis Compliance ltd. As a Desktop Support Specialist, you will be responsible for providing exceptional technical support to our diverse user base, ensuring seamless operation of desktop systems and applications.Key Responsibilities:Respond to and resolve support requests...


  • Bogotá, Bogotá D.E., Colombia Excis Compliance ltd A tiempo completo

    Job OpportunityAt Excis Compliance ltd, we are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring seamless operation of desktop systems and applications.Key Responsibilities:Respond to and resolve support requests from...


  • Bogotá, Bogotá D.E., Colombia Respawn Entertainment A tiempo completo

    Job SummaryRespawn Entertainment is seeking a highly skilled Lead Desktop Support Engineer to join our collaborative environment at our Los Angeles studios. As a key member of our IT team, you will be responsible for ensuring the onboarding experience aligns with EA IT global standards and collaborating with the Desktop support engineering team to provide...


  • Bogotá, Bogotá D.E., Colombia Excis Compliance ltd A tiempo completo

    Job OpportunityAt Excis Compliance ltd, we are seeking a skilled Desktop Support Specialist to join our team. In this role, you will provide top-notch technical support to our users, ensuring seamless operation of desktop systems and applications. Your expertise will be invaluable in maintaining our IT infrastructure and delivering exceptional service to our...


  • Bogotá, Bogotá D.E., Colombia Excis Compliance A tiempo completo

    About Excis ComplianceExcis Compliance is a leader in innovative IT solutions, providing exceptional technical support to our diverse user base. Our team fosters a collaborative environment where creativity and problem-solving thrive.Salary: $45,000 - $60,000 per yearJob Description:This role involves providing top-notch service to users via various...


  • Bogotá, Bogotá D.E., Colombia Iron Systems A tiempo completo

    Role Summary:We are seeking a highly motivated Desktop Support Specialist to join our team at Iron Systems. The ideal candidate will possess excellent technical skills and a strong customer focus, with the ability to work in a fast-paced environment.Key Responsibilities:Provide on-site and desk-side support services to end-users, ensuring timely resolution...


  • Bogotá, Bogotá D.E., Colombia Everise A tiempo completo

    Company OverviewElevate customer experiences with Everise, a global experience company that prioritizes people-first, diversity, and innovation. Our 4.6/5 Glassdoor rating and Best Place to Work awards reflect our commitment to culture and diversity. With 13 global centers and a robust work-from-home program, we celebrate unique strengths and...


  • Bogotá, Bogotá D.E., Colombia 2K A tiempo completo

    Job Title: Lead Desktop Support EngineerWe are seeking a highly skilled and experienced Lead Desktop Support Engineer to join our team at 2K. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our desktop infrastructure.Responsibilities:Develop and...


  • Bogotá, Bogotá D.E., Colombia Electronic Arts A tiempo completo

    About the RoleWe are seeking a highly skilled Lead Desktop Support Engineer to join our IT team at Electronic Arts in Los Angeles. As a key member of our team, you will be responsible for ensuring the onboarding experience aligns with EA IT global standards. You will collaborate with the Desktop Support Engineering team to provide Tier 1-3 IT support for...


  • Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    About the Role:Traffic Tech is seeking a skilled Desktop Support Technician to join our team in Bogota, Colombia. As a key member of our Information Technology department, you will play a crucial role in ensuring the smooth operation of our desktop infrastructure.Key Responsibilities:Install, configure, and support desktops, laptops, and printer hardware and...


  • Bogotá, Bogotá D.E., Colombia Cognizant A tiempo completo

    As a Desktop Support Analyst at Cognizant, you will play a crucial role in ensuring the smooth operation of our clients' desktop environments.Key Responsibilities:Provide physical access to suppliers on demand to site/communication rooms - IDF/MDF/MMR and Data Center/server room.Advanced troubleshooting capabilities to identify the root cause of the incident...


  • Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    About the Role:Traffic Tech is seeking a skilled Desktop Support Technician to join our team in Bogota, Colombia. As a key member of our Information Technology department, you will play a crucial role in ensuring the smooth operation of our desktop infrastructure.Key Responsibilities:Install, configure, and support desktops, laptops, and printer hardware and...


  • Bogotá, Bogotá D.E., Colombia Electronic Arts Inc. A tiempo completo

    We are the IT team that supports AAA game development in a collaborative environment at Electronic Arts Inc. studios. As a Lead Desktop Support Engineer, you will report to our IT Manager and be responsible for ensuring the onboarding experience aligns with EA IT global standards.ResponsibilitiesCollaborate with the Desktop Support Engineering team to...


  • Bogotá, Bogotá D.E., Colombia Alexandra Lozano Immigration Law Pllc A tiempo completo

    We are seeking a highly skilled Senior Technical Support Specialist to join our team at Alexandra Lozano Immigration Law Pllc.Job SummaryAs a Senior Technical Support Specialist, you will provide exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.ResponsibilitiesProvide quick and effective technical...


  • Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    Job Summary:Traffic Tech is seeking a skilled Desktop Support Technician to join our team in Bogota, Colombia. As a key member of our Information Technology department, you will be responsible for installing, configuring, and supporting desktops, laptops, and printer hardware and applications.Key Responsibilities:Install and configure desktops, laptops, and...

  • IT Support Specialist

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Gensler. As an IT Support Specialist, you will provide first-line response to end-user incidents and ensure that our technology infrastructure runs smoothly.Key ResponsibilitiesProvide technical support to end-users via phone, email, and in-person Troubleshoot and resolve...


  • Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    About the RoleWe are seeking a highly skilled and dedicated Senior Technical Support Specialist to join our team at SupportYourApp.This is an exceptional opportunity for a technical professional to work with clients from over 30 countries, speaking more than 60 languages, and contributing to the success of our premium outsourced customer support services.


  • Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    At Traffic Tech, we are seeking a skilled Desktop Support Technician to join our team. This role is responsible for providing technical support and assistance to our users, ensuring they have a seamless experience with our technology.Install, configure and support desktops, laptops and printer hardware and applications.Support remote access infrastructure,...

  • GTI Specialist

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

    Company Overview:Sutherland Global is a leading provider of customer support and service solutions. We are seeking a highly skilled and detail-oriented GTI Specialist to join our team.Job Responsibilities:As a GTI Specialist, you will be responsible for delivering world-class customer support and service in the maintenance and repair of desktops, laptops,...


  • Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at ScotiaTech. As a key member of our Global HR Technology team, you will be responsible for providing technical support to our global applications, ensuring seamless operations and compliance with governing regulations.Key ResponsibilitiesProvide 2nd level technical...