Technical Support Specialist

hace 4 semanas


Colombia Lean Solutions Group A tiempo completo

Company Overview: Lean Solutions Group is a dynamic and rapidly expanding organization based in the Americas. We pride ourselves on being a leader in software development and IT services for the entertainment, financial, and logistics sectors.

Salary: $120,000 per year.

Job Description:

We are seeking an experienced Senior Applications Support Engineer to join our Technology team. As a key member of our team, you will work closely with the VP of Applications to deliver level 2 and 3 support for our proprietary web application. Your primary focus will be ensuring high performance and operational continuity while providing expert application configuration through SQL scripting and collaboration with the Java-based product development team to resolve issues and enhance functionalities.

Key Responsibilities:

  • Provide level 2 and 3 support to resolve end-user issues for our proprietary web application, demonstrating expert feature, configuration, and system knowledge.
  • Utilize advanced SQL scripting for application configuration and troubleshooting, leveraging Oracle SQL Developer.
  • Collaborate with the Java-based product development team to address issues or implement software changes, maintaining familiarity with core Java.
  • Assist in quality assurance testing for software releases, focusing on exploratory and integration testing.
  • Manage application security configurations, including maintaining RSA keys, trust stores, and SSO configurations as part of Linux system administration tasks (AWS Linux).


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