Customer Service Representative

hace 5 días


Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

We are seeking a skilled Customer Service Representative to join our team at BruntWork. This is a remote position, and you will be working with a shift schedule that can include 9am-6pm PT, 5 days a week.

This role is ideal for individuals who enjoy interacting with customers and providing exceptional service. As a Customer Service Representative, you will be the voice of BruntWork, advocating for our customers and ensuring that all established Service Level Agreements are met.

  • You will respond to customer inquiries via email, chat, and phone, ensuring a positive customer experience.
  • Identify customer needs, research issues, resolve complaints, and provide effective solutions.
  • Create and maintain records of daily problems and the actions taken to resolve them.
  • Troubleshoot fundamental technical issues, providing guidance and support to customers.
  • Work proficiently across various software platforms, including internal tools and customer relationship management (CRM) systems.
  • Collaborate constructively with colleagues from other organizational units and third-party partners to enhance customer satisfaction.
  • Follow established processes and document customer feedback accurately.
  • Meet daily qualitative and quantitative targets for yourself and your team, achieving service, productivity, and quality objectives.
Requirements
  • 3+ years of experience in a customer support role or similar customer-facing position.
  • Excellent verbal and written communication skills, with the ability to adapt communication styles to different customers.
  • Strong problem-solving and troubleshooting skills, with the ability to think quickly and offer practical solutions.
  • Familiarity with electric vehicle technologies and their components is highly desirable.
  • Ability to work independently and as part of a team.
  • Strong phone contact handling skills and active listening abilities.
  • Willingness to become a Subject Matter Expert through continuous learning about products and industry developments.
Estimated Salary:

$55,000 - $65,000 per year

Benefits
  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job


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