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Customer Service Representative
hace 1 mes
We are seeking a skilled Customer Service Representative to join our team at BruntWork. This is a remote position, and you will be working with a shift schedule that can include 9am-6pm PT, 5 days a week.
This role is ideal for individuals who enjoy interacting with customers and providing exceptional service. As a Customer Service Representative, you will be the voice of BruntWork, advocating for our customers and ensuring that all established Service Level Agreements are met.
- You will respond to customer inquiries via email, chat, and phone, ensuring a positive customer experience.
- Identify customer needs, research issues, resolve complaints, and provide effective solutions.
- Create and maintain records of daily problems and the actions taken to resolve them.
- Troubleshoot fundamental technical issues, providing guidance and support to customers.
- Work proficiently across various software platforms, including internal tools and customer relationship management (CRM) systems.
- Collaborate constructively with colleagues from other organizational units and third-party partners to enhance customer satisfaction.
- Follow established processes and document customer feedback accurately.
- Meet daily qualitative and quantitative targets for yourself and your team, achieving service, productivity, and quality objectives.
- 3+ years of experience in a customer support role or similar customer-facing position.
- Excellent verbal and written communication skills, with the ability to adapt communication styles to different customers.
- Strong problem-solving and troubleshooting skills, with the ability to think quickly and offer practical solutions.
- Familiarity with electric vehicle technologies and their components is highly desirable.
- Ability to work independently and as part of a team.
- Strong phone contact handling skills and active listening abilities.
- Willingness to become a Subject Matter Expert through continuous learning about products and industry developments.
$55,000 - $65,000 per year
Benefits- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
