Ambitious Customer Service Representative
hace 1 semana
Hire Horatio CX is a dynamic company seeking an experienced and skilled customer service representative to join our team in Bogota. In this role, you will provide high-quality customer support to our global client base, addressing inquiries and resolving issues across multiple channels.
CompensationThe estimated salary for this position is $40,000-$50,000 per year, depending on experience.
About the JobWe are looking for a highly motivated and dedicated individual with excellent communication skills to provide exceptional customer service in Italian and English. The ideal candidate will be proficient in using CRM systems and other customer service software, with a strong analytical mindset to handle complex issues.
Key Responsibilities:
- Provide top-notch customer support via chat, email, and phone.
- Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.
- Collaborate with external shipping partners regarding tracking and customs clearance.
- Evaluate and resolve customer disputes according to company policies.
- Identify and escalate issues beyond your scope to the appropriate department.
- Utilize internal tools and resources to provide accurate and timely information.
- Achieve at least 92% customer satisfaction, with higher targets for live channels.
Requirements:
- Fluent or proficient in Italian, with proficiency in English.
- Excellent verbal and written communication abilities across multiple channels.
- Previous experience in a customer-facing role is preferred.
- Comfortable using CRM systems and other customer service software.
- Strong analytical skills with the ability to handle complex issues.
- Ability to work flexible hours to accommodate customers' local business hours.
- Collaborative mindset with the ability to work effectively in a team-oriented environment.
We offer a comprehensive benefits package, including:
- Free Meals: Complimentary lunch and dinner prepared by professional chefs.
- Fitness Center: Access to a fully-equipped gym with various exercise classes.
- Health Services: On-site therapists and nurses available for your well-being.
- Professional Growth: Opportunities for advancement and professional development.
- Collaborative Environment: Work with a diverse and inclusive team committed to excellence.
Hire Horatio CX is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. We believe in fostering a positive and supportive workplace culture that allows our team members to thrive and grow professionally.
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