Customer Service Representative

hace 1 mes


Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo

Company Overview

We're a leading medical technology and solutions company with a legacy of integrity and innovation. Our mission is to incentivize better patient care, make healthcare more affordable and accessible, and ensure quality, affordable healthcare worldwide.

About the Role

We're seeking a skilled Customer Service Representative to provide safe and reliable technical support for Medtronic Diabetes customers. As a key member of our team, you'll use your proficient disease and therapy knowledge to resolve customer inquiries, troubleshoot issues, and provide product information.

Responsibilities

  • Deliver exceptional customer service and respond to customer inquiries in a timely and professional manner.
  • Use your analytical skills to troubleshoot complex technical issues and provide effective solutions.
  • Maintain up-to-date product and system knowledge through training and coaching.
  • Document customer feedback and troubleshooting completed.
  • Earn an estimated $65,000 - $85,000 per year, depending on experience and location.

Requirements

  • Familiarity with medical devices and terminology.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet performance targets.
  • Fluency in English and Portuguese languages.
  • Bachelor's degree or equivalent experience.

Benefits

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • The opportunity to work with a leading medical technology company and contribute to making a positive impact on people's lives.


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