Customer Service Representative
hace 3 semanas
Job Summary
This is a customer-focused role that involves providing exceptional service to US-based clients via phone calls and outbound leads. The successful candidate will be responsible for guiding customers through the insurance application process, handling inquiries, and troubleshooting issues with the app or process.
Key Responsibilities:
- Handle inbound customer service calls and contact outbound leads to assist with purchasing insurance policies in the mobile app.
- Guide customers through the insurance application process, ensuring a smooth and efficient experience.
- Provide clear instructions and support to clients regarding the app and processes for uploading photos, proof of ownership, and getting appraisals if needed.
- Answer client questions and resolve issues with the app or process in a timely and professional manner.
Requirements:
- Excellent phone communication skills, with the ability to build rapport with clients and provide personalized support.
- Prior customer service experience, preferably in a similar role.
- A patient and helpful demeanor, with a strong focus on delivering exceptional customer experiences.
- Ability to learn new software and apps quickly, with a willingness to adapt to changing technologies.
Salary Estimate:
The estimated salary for this role is $45,000 - $55,000 per year, depending on location and experience.
About BruntWork:
BruntWork is a leading provider of remote work solutions, dedicated to delivering high-quality customer service experiences to our clients. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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