Advanced Technical Support Specialist
hace 1 mes
About the Role
Philips International is seeking a highly skilled Advanced Technical Support Specialist to join our team. As an Advanced Technical Support Specialist, you will be responsible for providing advanced first-line technical support to customers, communicating solutions or actions, and acting in accordance with our regulatory guidelines.
Your Key Responsibilities:
- Provide advanced first-line technical support to customers via multiple contact channels, including phone, email, and chat.
- Communicate solutions or actions to customers, ensuring that all necessary information is provided in a clear and concise manner.
- Act in accordance with our regulatory guidelines, ensuring that all interactions are conducted in a professional and respectful manner.
- Receive and register customer requests or problems, accurately documenting service records inclusive of diagnostics, resolution, and test procedures.
- Take ownership of customer cases, ensuring that all necessary knowledge and diagnostics are captured to allow for First Time Right when the Field engineer attends site.
What We Offer:
- A competitive salary of $70,000 - $90,000 per year, based on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- The opportunity to work with a global health-tech leader, improving people's health and wellbeing through meaningful innovation.
- A dynamic and diverse work environment, with opportunities for growth and development.
About Us:
At Philips International, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. With over 130 years of experience, we have created technologies and innovations that improve people's lives and support healthcare practitioners. Our commitment to building a diverse and inclusive workplace culture has earned us recognition as one of the best places to work.
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