Customer Support Specialist for Colombian Market
hace 1 semana
Company Overview
Gps Trackit is a high-growth technology company dedicated to delivering exceptional services. We prioritize innovation, employee growth, and customer satisfaction.
About the Role
We are seeking a skilled Customer Support Specialist to join our team in Colombia. As a key member of our After-Hours support team, you will provide top-notch assistance to customers facing issues requiring timely resolution. Your strong communication skills and problem-solving abilities will be instrumental in ensuring customer satisfaction and maintaining high-quality standards in our service.
Key Responsibilities
- Process replacement/exchange/RMA orders efficiently.
- Verify product installations and troubleshoot GPS problems.
- Address ELD questions and software-related concerns.
- Handle invoice and general account inquiries.
- Perform deactivation of accounts and units as required.
Requirements
To succeed in this role, you should have:
- A minimum of six months experience in bilingual customer service.
- A C1 or C2 level of English proficiency.
Benefits and Opportunities
As a valued member of our team, you can expect:
- An indefinite term contract offering stability and security.
- An after-hour schedule allowing for flexibility.
- Remote work modality for enhanced work-life balance.
- Access to corporate benefits, including life and health insurance coverage.
- Options for professional growth and development within the company.
- Corporate discounts and pet-friendly office environment.
The estimated salary for this position is $550-$650 per month, based on the location and industry standards. If you're passionate about delivering exceptional customer experiences and growing with a dynamic company, apply now
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