Technical Support Specialist for Innovative Products
hace 1 semana
Company Overview
NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled understanding of consumer buying behavior and driving growth through innovative products like NIQ Activate.
Job Description
We are seeking a highly skilled Technical Support Specialist to join our expanding team in the Latin America region. As part of a global support team, you will provide enterprise-level technical external and internal support to customers and prospects via a support ticketing system, adhering to strict Service Level Agreements (SLAs).
Key Responsibilities:
- Provide top-notch technical support to customers and prospects via phone, email, or chat
- Research, diagnose, troubleshoot, and resolve customer technical issues efficiently
- Collaborate internally with customer success managers and other stakeholders to ensure seamless issue resolution
- Document knowledge and educate colleagues on technical cases
- Stay up-to-date with product knowledge and latest features and functionality
Required Skills and Qualifications:
Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent
Strong troubleshooting and problem-solving skills with attention to detail
Excellent written and verbal communication skills in English and Spanish
Strong SQL background required
Will to work outside business hours occasionally
Team spirit, self-motivation, and a positive attitude
Benefits:
Numerous opportunities for professional growth and development within NielsenIQ
A collaborative and dynamic work environment with flexible working arrangements
Vacation time off and generous compensation package
$85,000 - $110,000 per year (estimated salary range)
About Us:
NielsenIQ is committed to reflecting the diversity of its clients, communities, and markets within its workforce. We exist to count everyone and aim to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
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