Senior Technical Support Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo
Job Summary:

The Senior Technical Support Specialist will provide expert technical assistance to customers of NICE products, ensuring high levels of customer satisfaction and resolving complex technical issues in a timely manner.

Key Responsibilities:
  • Provide technical support to customers via various channels, including phone, email, and web contact methods
  • Analyze and troubleshoot technical issues, identifying root causes and implementing effective solutions
  • Collaborate with internal teams, including Support and R&D, to ensure end-to-end resolution of issues
  • Document all interactions and resolutions in the NICE Support System
  • Participate in knowledge transfer activities to enhance technical expertise and share best practices
  • Travel to customer sites as required to resolve product issues and introduce new products


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