Senior Technical Support Specialist
hace 2 semanas
The Senior Technical Support Specialist will provide expert technical assistance to customers of NICE products, ensuring high levels of customer satisfaction and resolving complex technical issues in a timely manner.
Key Responsibilities:- Provide technical support to customers via various channels, including phone, email, and web contact methods
- Analyze and troubleshoot technical issues, identifying root causes and implementing effective solutions
- Collaborate with internal teams, including Support and R&D, to ensure end-to-end resolution of issues
- Document all interactions and resolutions in the NICE Support System
- Participate in knowledge transfer activities to enhance technical expertise and share best practices
- Travel to customer sites as required to resolve product issues and introduce new products
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