Technical Support Specialist for Complex Applications
hace 1 semana
About the Role: Convatec Inc. is seeking a skilled Technical Support Specialist to join our team in Bogota, Colombia. As an Application Support Analyst, you will play a critical role in providing technical support and assistance to end-users across various business applications.
Key Responsibilities:
- Provide 2nd level application/system end-to-end support experience for customers and COTS components.
- Troubleshoot and identify resolutions for complex issues within defined SLAs using available workarounds or permanent fixes.
- Initiate and drive problem management activities.
- Participate in incident and problem management according to ITIL standards.
- Create and maintain system and service documentation, including knowledge sharing.
- Generate application reports using availability and performance management toolset.
- Foster interaction and collaboration with customers, internal teams, and 3rd parties.
Requirements:
- Desirable a degree in Computer Science, Information Technology, or a related field.
- Experience in IT support or software engineering.
- Proficiency in providing technical support and resolving queries.
- Strong communication skills, both written and spoken in English.
- Exceptional teamwork and collaboration abilities.
- Proficiency in ITIL best practices.
Salary and Benefits: We offer a competitive salary of $62,000 per year, plus benefits, including medical coverage, retirement plan, and opportunities for professional growth and development.
About Us: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.
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