Technical Support Specialist for Complex Applications

hace 1 semana


Bogotá, Bogotá D.E., Colombia Convatec Inc. A tiempo completo

About the Role: Convatec Inc. is seeking a skilled Technical Support Specialist to join our team in Bogota, Colombia. As an Application Support Analyst, you will play a critical role in providing technical support and assistance to end-users across various business applications.

Key Responsibilities:

  • Provide 2nd level application/system end-to-end support experience for customers and COTS components.
  • Troubleshoot and identify resolutions for complex issues within defined SLAs using available workarounds or permanent fixes.
  • Initiate and drive problem management activities.
  • Participate in incident and problem management according to ITIL standards.
  • Create and maintain system and service documentation, including knowledge sharing.
  • Generate application reports using availability and performance management toolset.
  • Foster interaction and collaboration with customers, internal teams, and 3rd parties.

Requirements:

  • Desirable a degree in Computer Science, Information Technology, or a related field.
  • Experience in IT support or software engineering.
  • Proficiency in providing technical support and resolving queries.
  • Strong communication skills, both written and spoken in English.
  • Exceptional teamwork and collaboration abilities.
  • Proficiency in ITIL best practices.

Salary and Benefits: We offer a competitive salary of $62,000 per year, plus benefits, including medical coverage, retirement plan, and opportunities for professional growth and development.

About Us: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.



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