Customer Service Ambassador

hace 2 días


Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo
Job Title

Customer Service Ambassador

Overview

Sagan is a membership community for top executives, founders, and CEOs seeking to hire international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.

Position Overview

We are seeking a customer-focused Customer Service Ambassador to handle incoming service requests, customer complaints, appointment scheduling, and administrative tasks. The ideal candidate will be bilingual, fluent in English and Spanish, and have excellent communication skills.

Key Responsibilities:
  • Customer Communication: Receive incoming calls in a professional and courteous manner.
  • Scheduling: Schedule appointments for service and manage the daily workflow of the team.
  • Customer Support: Address customer complaints, return customer calls, and resolve issues.
  • Sales: Perform marketing and sales functions to sell additional services and Advantage Plan memberships.
  • Administrative Tasks: Organize office operations, prepare and review purchase orders, and perform data entry.
Qualifications

Experience: Administrative experience preferred.

Language Skills: Fluency in English and Spanish (written and spoken) is required.

Technical Skills: Proficient in Microsoft Office and typing skills.

Attributes: Positive attitude, excellent phone communication, and the ability to multitask effectively.

Salary Information

The estimated salary range for this position is up to $1300 USD per month, depending on location and experience.



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