Customer Service Liaison
hace 1 semana
About Opus
Opus is a dynamic company seeking a highly skilled Customer Service Liaison to join our team. We value exceptional customer service and strive to deliver world-class support.
Salary: The estimated salary for this position is $35,000 per year, based on industry standards in LATAM and the level of expertise required.
Job Description
We are looking for a seasoned Customer Service Liaison who can excel in providing top-notch support to our customers. The successful candidate will be responsible for handling customer inquiries through various channels, resolving issues efficiently, and maintaining a positive relationship with our clients.
Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and concerns in a fair and effective way
• Collaborate with internal teams to provide seamless support
• Document customer interactions and feedback for quality improvement
• Maintain accurate records of customer interactions and correspondence
Requirements
• High level of spoken English (near native) for customer interactions
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Software savvy and able to easily adopt new tools
• Ability to handle customer disputes calmly and professionally
Benefits
As a valued member of our team, you will enjoy a competitive salary, opportunities for growth and development, and a dynamic work environment that fosters collaboration and innovation.
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