Technical Support Specialist

hace 3 semanas


Colombia Synergy Ecp A tiempo completo

Company Overview: Synergy ECP is a leading Service Disabled Veteran-Owned Small Business (SDVOSB) that has been serving the defense, intelligence, and healthcare industries since 2007. Our headquarters is located in Columbia, MD, and we take pride in our talented team of dedicated staff who provide exceptional services to our clients.

Salary: The estimated annual salary for this position ranges from $55,000 to $75,000 depending on experience and qualifications.

About the Role:

We are seeking a highly skilled Technical Support Specialist - Tier 2 to join our Help Desk team. In this role, you will be responsible for providing 24x7 support to our clients, responding to their IT-related issues, and troubleshooting problems with hardware, software, passwords, and printers.

Key Responsibilities:

  • Provide first response and Tier 2 support to clients via phone and in-person
  • Troubleshoot IT-related issues, including hardware, software, passwords, and printer problems
  • Assist clients with e-mail, LAN/WAN, directories, standard desktop images, and applications
  • Collaborate with the technical team to resolve complex issues

Requirements:

  • Bachelor's Degree in a Business, Technical, or Math-related field
  • Three years of experience in a Help Desk environment
  • Familiarity with COTS and GOTS applications
  • Excellent communication and problem-solving skills

What We Offer:

  • A competitive salary range of $55,000 to $75,000 per year
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • Ongoing training and development opportunities to enhance your skills and knowledge

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