IT Technical Support Specialist
hace 1 mes
Job Summary
We are seeking a skilled Technical Support Specialist to join our IT team at IT M S. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving issues efficiently, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Provide technical support to customers via phone, email, or remote access.
- Diagnose and resolve technical issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex technical issues.
- Document and track customer issues and resolutions.
- Stay up-to-date with the latest technology trends and advancements.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 1-2 years of experience in technical support.
- Excellent communication and problem-solving skills.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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