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This is a remote position. Two shifts to choose from: 1. Sun-Thurs; Sun 10AM-7PM, Mon-Thurs 11AM-8PM or 8AM-5PM Miami Time 2. Tues-Sat; Tue-Fri 11AM-8PM or 8AM-5PM, Sat 10AM-7PM Miami Time Break: 1 hour unpaid break Training: 1-week, 9:30am-6:30pm Miami Time
About the RoleWe're seeking dedicated and proactive Customer Support Agents to service our users. The ideal candidate is confident in delivering personal, empathetic, and technical customer service through various channels, including inbound/outbound emails, phone calls, and chat/SMS. They should be comfortable working for a business where updates and changes happen frequently.
Key Responsibilities- Handle inbound customer calls, ensuring they're resolved efficiently and effectively.
- Respond to emails promptly, with an emphasis on a personalized writing approach.
- Provide live support through online chat and text messages.
- Access and navigate the internal CRM & admin system to retrieve customer transaction details.
- Process cancellations, payments, and other customer requests in line with company policies.
- Sent outbound emails to prospective or active Rent App users.
- Make outbound phone calls to prospective or active Rent App users.
- Evaluate complex issues to the Head of Customer Support, Shift Supervisors, or Engineering Team.
- Maintain a high level of platform knowledge to provide accurate information to customers.
- Participate in regular training sessions to stay updated with website/admin changes and company policies.
- Strong written English and verbal communication skills.
- Proven experience in a voice support role or similar.
- Ability to multitask and manage multiple channels of communication.
- Noise-cancelling headset with a clear microphone.
- A computer that can download applications.
- Familiarity with CRM systems and practices.
- Ability to work under pressure and handle challenging customer interactions.
- A positive attitude and a passion for delivering exceptional customer service.
The estimated salary for this position is around $40,000-$50,000 per year, based on the location and industry standards. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
