Customer Success Professional for Enterprise Solutions

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Avolution A tiempo completo

About the Role

Avolution, a leading Enterprise Architecture Software company, seeks a skilled Customer Success Manager (CSM) to join our LATAM team. As a trusted advisor, you will be responsible for the complete post-sales lifecycle of a portfolio of customers.

The ideal candidate will possess strong communication and problem-solving skills, with experience working with enterprise customers and executives. They will also be familiar with complex technology-related business issues and able to communicate them effectively to diverse audiences.

We are looking for a self-motivated and resilient individual who can work proactively as part of a collaborative team. The successful candidate will have excellent verbal, written, presentation, and interpersonal communication skills, with experience building strong internal and external relationships.

About You

  • Familiarity with frameworks such as TOGAF, ArchiMate, BPMN, and BMM is an advantage.
  • You should have experience in customer-facing roles, preferably in account management or strategic consulting organizations.
  • A knowledge of enterprise software, architecture, and modeling is beneficial.
  • Fluency in both Spanish and English is essential.

Responsibilities

  • Establish a trusted relationship with LATAM clients and drive continued value of Avolution's products and services.
  • Manage the complete customer post-sales lifecycle, including goal setting, aiding, and empowering customers to achieve their objectives.
  • Maintain high levels of customer engagement, focusing on satisfaction and loyalty.
  • Conduct business reviews and client check-ins, offering proactive solutions to common challenges.
  • Advocate customer needs and escalate issues inter-departmentally.
  • Proactively work with the Support team to track tickets and ensure completion.
  • Identify patterns preventing customer success and ensure product feedback is communicated to the Development Team.
  • Detect, report, forecast, and mitigate churn risk.
  • Manage yearly renewals and identify upsell opportunities.
  • Contribute to the development of Spanish Customer Success resources and methods.

Benefits

  • A competitive salary range of $80,000 - $110,000 per annum, depending on experience.
  • Holidays, sick days, and paid time off according to local practice/law.
  • Paid parental leave according to local law and company policy.
  • Employee home office allowance.

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