Business Development Customer Success Specialist

hace 23 horas


Medellín, Antioquia, Colombia Podium81 A tiempo completo

**Job Overview**

Podium81 is committed to empowering local businesses with innovative technology. We're seeking a skilled Business Development Customer Success Specialist to join our team in Medellín, Colombia.

Estimated Salary: $55,000 - $65,000 per year

**Key Responsibilities:**

  1. Provide timely and accurate support to Podium customers through various channels, including chat, email, phone, and Podium tools.
  2. Become an expert in Podium products, both at a technical and customer use-case level, to deliver effective resolutions and maximize customer value.
  3. Collaborate with internal departments to increase customer engagement, drive customer satisfaction, and contribute to retaining customers long-term.

**Requirements:**

  • MUST speak English fluently.
  • Available to provide services within U.S. business hours.
  • Geographically based in Medellín, Colombia, and committed to working onsite at our office.
  • 2-3 years of experience providing SaaS customer support to businesses, with examples of influencing customers positively.
  • Demonstrated background in supporting multiple online software or SaaS products and/or IT experience.


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