Customer Support Specialist

hace 12 horas

Medellín, Antioquia, Colombia Superstaff A tiempo completo

SuperStaff is a leading provider of customer support solutions, seeking an experienced Customer Support Specialist to join our team. Based in Medellin, Colombia, this role offers a unique opportunity to work with a dynamic company and contribute to the success of our pharmacy clients specializing in endocrinology products.

Salary: We offer a competitive salary of $35,000 per year, commensurate with experience.

About the Role:

We are looking for a skilled and passionate individual to provide exceptional customer support via inbound and outbound calls, chat, or email. As a Customer Support Specialist, you will be responsible for assisting customers with inquiries, resolving issues, and providing updates on their medications. Your duties will include:

  • Interacting with customers via text, telephone, email, online chat to provide support and information on assigned products or services;
  • Responding promptly and professionally to inquiries and communications received through any Line of Business (LOB) phone, text message, email, or other customer service departments as operational needs dictate;
  • Collaborating with internal teams within SuperStaff to ensure timely and effective resolutions;
  • Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments;
  • Using knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or forward to the appropriate staff.

Requirements:

To succeed in this role, you should have:

  • A minimum of 1 year of experience in a customer-facing role;
  • Excellent communication and problem-solving skills;
  • The ability to work in a fast-paced environment and prioritize tasks effectively;
  • Strong analytical and technical skills;
  • Proficiency in English language;
  • A degree in a relevant field or equivalent experience.

Benefits:

We offer a range of benefits to our employees, including:

  • All legally mandated benefits included;
  • A permanent contract starting from day 1 of training;
  • Stability and an excellent work environment;
  • Exclusive discounts with WeWork strategic partnerships for gyms, clothing stores, beauty salons, restaurants, and more;
  • Opportunities for professional growth and development.

Work Environment:

We are based in offices at WeWork, offering free coffee, milk, tea, and beer on Fridays. Our office environment is collaborative, innovative, and supportive, providing the ideal space for our team members to thrive.

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