Customer Engagement Specialist

hace 6 días


Medellín, Antioquia, Colombia Logistica worldwide USA A tiempo completo

Logistica Worldwide USA is seeking a highly motivated Customer Engagement Specialist to join our team in Medellín, Colombia.

About the Role

This is a full-time and part-time position available, with a flexible schedule based on US hours. As a Customer Engagement Specialist, you will be responsible for engaging with prospective customers via phone and email to promote our logistics services.

Key Responsibilities
  1. Call and email prospective customers from a provided list of leads to discuss their needs and promote our services.
  2. Identify potential customers through self-generated internet searches and databases to expand our reach.
  3. Set appointments with businesses interested in learning more about our logistics solutions and persuade them to purchase our services by highlighting their specific pain points.
  4. Maintain accurate records of customer interactions, including names, addresses, and follow-up actions using the Salesforce CRM.
  5. Make 150+ calls per day and adapt to different personalities and situations to build instant rapport with customers.
  6. Stay motivated and handle rejection positively, demonstrating self-motivation and a positive attitude.
Requirements
  • No prior experience necessary; we're looking for someone motivated to learn and grow with our company.
  • A bachelor's degree in Business Administration or Logistics-related field is preferred.
  • Proficient English skills (B2+ or higher) are required.
What We Offer
  • A competitive salary of $7,000 - $15,000 USD per month, depending on position.
  • A full-time and part-time schedule with no more than 48 hours per week.
  • The opportunity to work in a dynamic and growing company with a positive and supportive team.

This is a fantastic opportunity for someone who is passionate about customer engagement and wants to grow their career in a fast-paced and exciting industry.



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