Customer Success Program Manager II

hace 1 semana


Medellín, Antioquia, Colombia Recurly A tiempo completo

About Recurly:

We are a leading provider of subscription management platforms, empowering thousands of companies worldwide to harness the power of recurring revenue growth. Our platform enables billions of credit card transactions and has recovered nearly $1.2 billion in revenue for our customers.

As a Customer Success Program Manager II, you will play a key role in designing and executing impactful customer success programs that drive growth, optimization, and retention for our merchants. You will leverage digital-first approaches to engage and manage large volumes of customer relationships efficiently, focusing on delivering value through scalable programs and automated solutions.

You will be responsible for utilizing data-driven insights and automation tools to promote customer engagement, product adoption, and retention. This includes analyzing customer behaviors and usage patterns to provide personalized experiences at scale, executing engagement campaigns, and developing strategic program management plans to support critical resources and support for our largest customer base.

The ideal candidate will have 2-3 years of experience in customer success, program management, or a similar role, with a focus on managing customer relationships at scale. They will possess strong analytical skills, proficiency with customer success platforms, and experience in designing and managing automated customer journeys.

A competitive salary range is expected to be between $90,000 and $110,000 per year, depending on location and qualifications. We offer a comprehensive benefits package and a dynamic work environment that fosters collaboration and innovation.

At Recurly, we are committed to providing equal opportunities for all qualified applicants, regardless of gender, age, race, religion, or any other classification protected by applicable law. If you need reasonable accommodations due to a disability, please let us know.



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