Multilingual Customer Support Specialist

hace 1 semana


Medellín, Antioquia, Colombia Hos247 Llc A tiempo completo

About HOS247 LLC

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HOS247 LLC is a rapidly growing technology company that provides innovative hardware and software solutions to trucking companies in the USA and Canada. Our top-rated Electronic Logging Device (ELD) Logbook and Fleet Management system ensures transportation compliance, delivers superior visibility, safety, and productivity for commercial fleets.

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Job Opportunity

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We are seeking a full-time remote Customer Support Agent who will be part of our customer support team, providing front-line support to English-speaking, Spanish-speaking, and Russian-speaking drivers and fleet managers located in the USA and Canada. As a Multilingual Customer Support Specialist, you will proactively identify areas for product/service improvements and participate in implementing solutions to increase customer satisfaction, user growth, and retention.

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Key Responsibilities

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  • You must be a fluent, clear, and concise communicator in English, Russian, and Spanish.">
  • You have at least 1 year of experience in a customer support or sales role servicing English-speaking customers.">
  • You are tech-savvy and familiar with basic smartphone/tablet configurations.">
  • You will need reliable access to high-speed internet and provide your own laptop or desktop computer with a headset (required for making/receiving phone calls from our Helpdesk/CRM).">
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Requirements

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To be successful in this role, you should have:

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  • A personal computer with a headset and high-speed internet for making/receiving calls from our CRM system.">
  • Familiarity with Helpdesk/CRM software such as Zendesk (not required but a plus).">
  • Familiarity with the trucking/logistics industry (not required but a plus).">
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About the Role

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This is an exciting opportunity to grow into upper-level positions quickly and contribute to the success of our organization. As a Multilingual Customer Support Specialist, you will play a critical role in delivering exceptional customer experiences and driving business growth.

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Compensation and Benefits

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We offer a competitive estimated salary of $45,000 - $60,000 per year, depending on your qualifications and experience. You will also enjoy various benefits, including the opportunity to work remotely and the flexibility to manage your work-life balance.

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Join Our Team

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If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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